Job specification: Manager - Banana Processing Centre
Job Role Manager - Banana Processing Centre
Organization - Operations and Logistics
Reports to Director - Fresh Produce
Number of direct reports - 2

Job Role Description
Drive quality through improvements in the grading and ripening of bananas
Promote customer satisfaction by making sure bananas delivered meet customer requirements
Keep up with developments in banana processing technology through networking with industry bodies
Drive competitive advantage through process and operational efficiency
Develop supervisory capacity within the banana processing centres

Detailed Job Description
Operations
Provide support to Processing Centre Supervisors by ensuring they have the tools, equipment and resources necessary to deliver on their targets
Develop an operational strategic plan to achieve company targets

Finance
Manage operational expenditure within budget without compromising performance

Employees
Get, keep and grow high performing Supervisors through appropriate remuneration schemes

Customers
Regularly engage with customers to obtain a better understanding of their requirements

Key Performance Indicators
Banana customer satisfaction score 95%
Efficiency gains from innovations and process improvements 20%
percentage of supervisors rated as performing within or above expectations 90%